Customer
Care
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We are committed to ensuring that all our customers receive the highest standard of customer care. With this in mind we plan our project operations around our customers in order to mitigate any concerns they may have. We have invested a large amount of time and money into instilling a customer care policy that we know exceeds our customers demands and expectations. Each employee is trained and experienced in dealing with customer concerns onsite, which reduces the response times and the majority of concerns can be dealt with when they are identified.
We understand that the nature of our works can cause some disruptions to our customers and that of the local residents, at times. To help keep these disruptions to a minimum and should you have any concerns please contact our customer care manager, Gary Dunne via email @ "gary@gmmutilities.co.uk" .
(Our objective is to reply to all emails within 24 hours.)
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Customer Relationships
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We aim to create a positive customer relationship from day 1. We start by providing each customer with written information regarding the siteworks, this information is typically posted to the customer. From there we personally inform all of our customers about the project and work with them to assess their needs which helps to create a positive solution.
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Customer Satisfaction
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Customer satisfaction is a core element in our customer care service, we aim to manage the customers concerns and perception of GMM to provide them with a positive experience. Our onsite operatives are all approachable, friendly and at all times are ready to deal with any concerns you may have, we also provide contact details on our guarding equipment and vehicles. All of this in place to improve customer satisfaction levels.
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Customer Complaints
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We understand that a small selection of customers maybe unhappy with siteworks, with this in mind we have provided them with a complaints service. This service can be reached by using the provided contact details in the contact area or alternatively they can email our complaints team @ "complaints@gmmutilities.co.uk" .
(Our objective is to reply to all emails within 24 hours.)
